Returns
Returns & Refunds Policy
Last updated: September 20th 2026
We want you to be satisfied with your purchase. If you are a consumer purchasing from our online store, you have the rights described below under applicable EU consumer-protection law.
1. Right to withdraw from your purchase
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
For goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the goods.
If your order is delivered in multiple shipments, the 14-day period generally begins when you receive the last good or the last part of the order.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may use the model withdrawal form at the end of this policy, but you are not required to use that form. You may also contact us by email or another clear statement informing us of your decision to withdraw.
Contact for returns and withdrawals:
Groove Street 98 Limited Partnership
Koningstraat 59 Rue Royale, 1000 Brussels
Tel. : +32 468 27 20 63
2. Returning the goods
After notifying us that you wish to withdraw, you must send the goods back to us without undue delay and no later than 5 days after the day on which you communicated your withdrawal.
The deadline is met if you send the goods back before the 5-day period has expired.
Please send returns to:
Koningstraat 59 Rue Royale, 1000 Brussels
We recommend using a trackable shipping service and retaining proof of postage.
3. Return shipping costs
Unless the goods are defective, incorrect, or otherwise not in conformity with the contract, you are responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.
If we have agreed to bear the return costs for a particular product or promotion, this will be stated separately.
4. Refunds
If you exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the cost of the standard delivery option offered by us, being a maximum of 20 Euro.
If you selected a more expensive delivery option than the least expensive standard delivery option offered by us, we are not required to refund the additional cost.
We will make the refund without undue delay and, in any event, generally no later than 14 days after the day on which we are informed of your decision to withdraw.
However, we may withhold the refund until we have received the returned goods or you have supplied evidence that you have sent the goods back, whichever occurs first.
We will normally issue the refund using the same payment method that you used for the original transaction, unless you expressly agree to another method.
You will not be charged any fee for receiving the refund.
5. Condition of returned goods
You may handle the goods to the extent necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be permitted to examine them in a physical shop.
If you handle the goods beyond what is necessary to establish their nature, characteristics and functioning and this results in a reduction in their value, you may be liable for that diminished value.
This does not affect your statutory right to withdraw.
6. Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply to certain goods and services specified by applicable law.
Examples may include:
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goods made to your specifications or clearly personalised;
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goods that are liable to deteriorate or expire rapidly;
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Opened, previously sealed goods that are not suitable for return like guitar strings or fluids;
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certain services that have been fully performed with your prior express consent and acknowledgement that you lose your right of withdrawal once the service has been fully performed;
If a particular product or service is subject to an exception, we will provide the relevant information before you place your order.
7. Faulty, damaged or non-conforming goods
Your statutory rights regarding defective or non-conforming goods are separate from and in addition to the 14-day right of withdrawal.
If goods are defective, do not conform to the contract, do not correspond with their description, or otherwise fail to meet the requirements applicable under mandatory consumer law, you may be entitled to remedies such as repair or replacement and, where applicable, a price reduction or refund.
Where you are exercising statutory rights because goods are defective or non-conforming, we will handle the return and associated costs in accordance with applicable consumer law.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you.
8. Damaged or incorrect deliveries
If you receive an item that is damaged, incorrect, or different from what you ordered, please contact us as soon as reasonably possible at:
info@groovestreet98.com
Please include your order number and, where possible, photographs of the item and packaging.
This request for information does not limit your statutory consumer rights or impose a shorter legal deadline on you.
9. Exchanges
We do not offer direct exchanges:
We do not offer direct exchanges. If you wish to purchase a different product, you may return the original product in accordance with this policy and place a new order. Your statutory rights remain unaffected.
10. Promotional or sale items
Sale and promotional items are subject to the same mandatory consumer rights as other products.
Any voluntary return policy offered by us is in addition to, and does not replace or restrict, your statutory consumer rights.
11. How to exercise your right of withdrawal
You can exercise your right of withdrawal by sending a clear statement to:
Groove Street 98 Limited Partnership
Koningstraat 59 Rue Royale, 1000 Brussels
Tel. : +32 468 27 20 63
12. Model withdrawal form
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Groove Street 98 Limited Partnership
Koningstraat 59 Rue Royale, 1000 Brussels
Tel. : +32 468 27 20 63
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
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Goods: [DESCRIPTION]
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Order number: [ORDER NUMBER]
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Ordered on: [DATE]
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Received on: [DATE]
Consumer name(s): [NAME]
Consumer address: [ADDRESS]
Date: [DATE]
Signature of consumer(s), if this form is notified on paper:
13. Contact
For questions about returns, refunds, withdrawals or defective goods, please contact:
Groove Street 98 Limited Partnership
Koningstraat 59 Rue Royale, 1000 Brussels
Tel. : +32 468 27 20 63
Registered in Belgium under BE0752939536